Terms and conditions for your cycling tour with Bike Tour Evolution
Read the full terms and conditions for booking your bespoke cycling holiday. Find information about payments, cancellations, insurance and legal terms.
1. Object of the contract
1.1 These general terms and conditions regulate the sale of tourist packages between the Travel Organizer and the tourist, who expressly declares that the purchase is made for purposes unrelated to their commercial, industrial, artisanal, or professional activities (hereinafter referred to as the “Customer”).
2. Regulatory sources
2.1 The sale of tourist packages, concerning services provided in both national and international territories, is governed by:
a) Chapter I, Title VI (articles 32 – 51 and subsequent amendments) of Legislative Decree No. 79/2011 (hereinafter referred to as the “Tourism Code”);
b) Law No. 1084/1977, ratifying and implementing the International Convention on the Travel Contract (CCV) of April 23, 1970, pursuant to Article 3, paragraph 2 of the Tourism Code, and only to the extent applicable.
3. Definition of a tourist package
3.1 Pursuant to Article 34 of the Tourism Code, tourist packages refer to trips, holidays, all-inclusive circuits, and tourist cruises, resulting from the combination of at least two of the following elements, sold or offered for sale at a flat rate:
a) transportation;
b) accommodation;
c) tourist services not accessory to transportation or accommodation, as defined in Article 36 of the Tourism Code, that form a significant part of the tourist package for the satisfaction of the tourist’s recreational needs.
4. Definitions
4.1 For the purposes of these general terms and conditions, the following terms shall mean:
a) "Travel Organizer": the entity that undertakes, in its own name and for a flat fee, to procure tourist packages for third parties, creating the combination of the elements mentioned in the previous Article 3, or offering the tourist the possibility to independently create and purchase such a combination;
b) "Intermediary": the entity that, even if not professionally and without profit, sells or undertakes to procure tourist packages created according to the previous Article 3 for a flat fee or individual disaggregated tourist services;
c) "Tourist": the buyer, the transferee of a tourist package, or any person, even if not yet named, provided they meet all the conditions required to enjoy the service, for whom the main contracting party undertakes to purchase a tourist package without remuneration.
5. Information obligations and technical sheet
5.1 The Organizer must include in the catalog or in the off-catalog program a technical sheet containing the following elements:
a) Technical Organization: Bike Tour Evolution by BTE Travel Srl – REA Number BZ - 247476, Tax Code/VAT No. 03287380210, Registered office at Via Galvani 39, 39100 Bolzano, Tel. (+39) 347 1958025, info@biketourevolution.com. Share capital of 10,000 euros – fully paid
b) Authorization from the Provincial Assessor for Tourism No. 73.04.2025.00196
c) Insurance policy for professional civil liability UNIPOL Assicurazioni S.p.A. No. 1/85078/319/204474033.
d) The off-catalog custom program is valid exclusively for the indicated period.
e) The parameters and criteria for adjusting the travel price are indicated in Article 8 of these general conditions.
f) The procedures and conditions for the substitution of the Customer are governed by Article 12 of these general conditions.
g) The company BTE TRAVEL Srl informs the interested parties that some personal data processing during the fulfillment of contractual obligations may be shared according to Article 26 of the GDPR. When two or more data controllers jointly determine the purposes and means of processing, they are joint controllers. They determine transparently, through an internal agreement, their respective responsibilities regarding compliance with the obligations arising from this regulation, particularly concerning the exercise of the data subject's rights. The essential content of the agreement is made available to the data subject on the website.
6. Bookings and conclusion of the contract
6.1 The booking request must be completed on a specific contractual form, if applicable electronic, fully filled in and signed by the Customer, who will receive a copy. The acceptance of the booking is considered finalized, and the contract concluded, only when the Organizer sends confirmation to the Customer, even through electronic means.
6.2 The booking confirmation contains the following elements: names of the groups or customers, arrival and departure dates, number and type of rooms booked, description of the services included in the package, as well as content and type of booked services, description of accommodation, prices, supplements, and reductions.
6.3 The Customer accepts these travel conditions and acknowledges them as binding, also on behalf of the participants listed.
6.4 Before departure, the Organizer will provide the Customer with information related to the tourist package that is not included in the contractual documents, brochures, or other written communication, as required by Article 37, paragraph 2 of the Tourism Code.
6.5 Pursuant to Article 32, paragraph 2 of the Tourism Code, in the case of contracts concluded remotely or outside commercial premises, the Organizer reserves the right to inform the Customer in writing of the non-existence of the right of withdrawal provided by Articles 64 et seq. of the Consumer Code (Legislative Decree 206/2005).
6.6 All prices are quoted in euros or the indicated currency and include the value-added tax (VAT) as required by law. Additional agreements and modifications to the travel contract require written confirmation from the Organizer.
6.7 For the purposes of these general conditions, communications are sent to the Customer at the address provided at the time of booking. Such communications are considered to be known to the Customer if sent correctly to the above-mentioned email address.
7. Payments
7.1 After the conclusion of the contract, the Customer must pay a deposit of 30% (thirty percent) of the total travel price. The effects of Article 1385 of the Civil Code do not occur if the Customer’s withdrawal is due to a non-fault event, in case of a serious breach by the other contractual party, or if the Organizer does not fulfill the contract due to force majeure or failure to reach the minimum number of participants.
7.2 The balance of 70% (seventy percent) of the travel price must be paid, without further payment reminders, no later than 90 (ninety) days before the start of the trip. In the case of bookings made within the 90 (ninety) days preceding the start of the trip, the price must be paid immediately in one lump sum.
7.3 Payments must be made by bank transfer to the following account: Supporting bank: Cassa Rurale di Bolzano, Via De Lai 2, I-39100 Bolzano, IBAN: IT 29 U 08081 11603 000303052753, SWIFT: RZSBIT21303.
7.4 After the bank transfer, the Customer is requested to send a copy of the payment proof in PDF format via email (info@biketourevolution.com). Any costs related to the bank transfer are borne by the Customer.
7.5 After full payment, the necessary travel documents will be sent to the Customer by email no later than 2 (two) weeks before the start of the trip.
7.6 Any changes to the booking requested by the Customer after confirmation will incur an administrative fee of €75.00. The customer is responsible for paying any penalties imposed by suppliers due to requested changes.
7.7 In case of violation of the above-mentioned payment and/or communication procedures – unless caused by force majeure – the Organizer may terminate the contract immediately and without notice pursuant to Article 1456 of the Civil Code by simple written notice, without prejudice to the right to claim damages.
8. Price
8.1 The "starting from" prices indicated on the website www.biketourevolution.com are purely indicative.
8.2 The price of the tourist package is determined in the contract, referring to what is indicated on the website, in the catalog, or in the off-catalog program and any subsequent updates of the same catalogs or off-catalog programs.
It may be revised up to 20 (twenty) days before departure only as a result of:
a) changes in transportation costs, including fuel prices;
b) changes in fees and taxes on certain types of tourist services such as landing, boarding, or embarkation charges in ports or airports;
c) changes in the exchange rate applied to the relevant package.
8.3 For these changes, reference will be made to the exchange rates and costs in effect at the time of booking confirmation or the date of any subsequent updates.
8.4 The upward revision cannot exceed 8 (eight) percent of the original price.
8.5 If the price increase exceeds 8 (eight) percent, the Customer may withdraw from the contract, with a refund of the amounts already paid to the Organizer.
9. Modifications to the travel package before departure
9.1. If the Organizer needs to significantly modify one or more elements of the contract before departure, they will immediately notify the Client in writing, indicating the type of modification and the resulting price change, pursuant to Article 8.
9.2. If the Client does not accept such a modification proposal, they may withdraw without paying penalties and will be entitled to the provisions in Article 42 of the Tourism Code.
9.3. The Client must communicate their choice to the Organizer within 2 (two) working days from the moment they received the notification regarding the modification. If no communication is made within this time frame, the modification will be considered accepted.
9.4. No compensation is provided for the cancellation of the travel package by the Organizer if the cancellation is due to the failure to reach the minimum number of participants.
10. Modifications to the travel package after departure
10.1. If an essential part of the services provided in the contract cannot be carried out after departure, the Organizer will arrange suitable alternative solutions for the continuation of the planned trip, without any costs to the Client, or will refund the Client the difference between the originally planned services and the ones actually provided.
10.2. If no alternative solution is possible or the Client does not accept it for a justified reason, the Organizer will provide an equivalent means of transport for the return to the departure point or another agreed location and will refund the difference between the cost of the expected services and the actual services rendered until the early return.
11. Client's rights in case of withdrawal or cancellation of the travel package
11.1. When the Client withdraws from the contract in the cases provided for by Articles 8 and 9, or if the travel package is cancelled before departure for any reason, except for the Client's fault, the Client will be entitled, pursuant to Article 42 of the Tourism Code, to:
a) benefit from another travel package of equivalent or higher quality without an additional price, or from a lower-quality travel package, with the difference in price refunded;
b) a refund of the amount already paid, within 14 (fourteen) working days from the withdrawal or cancellation.
11.2. If the Client withdraws from the contract, the Client will be charged the individual handling fee, any payment for insurance coverage or other services already rendered, as applied at the time of the contract conclusion, as well as a penalty according to the following rates:
a) Withdrawal from the moment of booking confirmation and up to 91 days before the start of the trip: 30% of the total trip price;
b) Withdrawal from 90 to 75 days before the start of the trip: 50% of the total trip price;
c) Withdrawal from 74 to 0 days before the start of the trip: 100% of the total trip price;
d) "No-Show" or interruption of the journey: 100% of the total trip price.
Private and tailor-made tours are subject to a minimum number of participants and different cancellation conditions as stated in the personalized offer.
12. Assignment of the contract – Contract modifications at the Client's request
12.1. The Client may substitute a third party in the contract relationship, provided that:
a) the third party meets all the conditions to use the service;
b) the Client notifies the Organizer or the intermediary in writing, no later than 7 days before departure, that they are unable to use the travel package and provides the third party's details.
12.2. The Client and the third party are jointly responsible for the payment of the price and any additional costs arising from the assignment.
12.3. Any requests by the Client to modify the travel contract (such as changing the booking to another date or period, etc.) – are not binding for the Organizer – are allowed up to 28 days before departure and a fee of €75.00 will be charged for any type of change. After this period, the cancellation policies according to these general terms in Article 11 will apply. Each booking is subject to changes based on the case and conditions. The client has no right to compensation. Changing a tour with another tour is possible only with the cancellation of the original tour (according to the cancellation policies) and a new booking.
13. Supplement for single use of double rooms and reductions for 3rd/4th beds
13.1. A supplement will be applied to anyone wishing to stay in a double room for single use. The supplement varies for each accommodation and tour.
13.2. When booking a triple or quadruple room, a reduction is applied to the 3rd and 4th bed, provided that two people pay the full rate. The reduction depends on the itinerary booked and the age of the occupants of the 3rd or 4th bed. The reduction applies exclusively to the hotel accommodation rate.
14. Client's obligations
14.1. The Client, as well as the persons registered by the Client as participants in the trip, must be in possession of a valid passport or other valid travel document for all the countries involved in the travel itinerary, as well as any required visas for stay and transit, and any necessary health certificates. Before the trip, they must also ensure that they have the required vaccination certificates and medical reports. Foreign nationals must obtain the corresponding information through their diplomatic representations in Italy and/or their official government channels. In any case, all travelers, both Italian and foreign, must verify the latest updates with the competent authorities (for Italian citizens, local police stations or the Ministry of Foreign Affairs via the website www.viaggiaresicuri.it or the Telephone Operations Center at 06.491115) before departure. Without such verification, no responsibility for the failure to depart by one or more travelers can be attributed to the intermediary or organizer.
14.2. Clients must also comply with the rules of normal prudence and diligence and those specific to the countries of destination, as well as the information provided by the Organizer or intermediary, and the regulations, administrative or legislative provisions related to the travel package.
14.3. Clients will be held responsible for any damages suffered by the Organizer or intermediary due to non-compliance with the above-mentioned obligations.
14.4. The Client is required to provide the Organizer with all documents, information, and elements in their possession useful for exercising the Organizer's right to subrogate against third parties responsible for the damage.
14.5. The Client must also inform the Organizer in writing, at the time of booking, of any special personal requests that may form the subject of specific agreements regarding the travel arrangements.
14.6. The Client is always required to inform the Organizer of any special needs or conditions (such as pregnancy, food intolerances, disabilities, etc.) and explicitly request the relevant personalized services.
15. Hotel classification
15.1. The official classification of hotel facilities is provided on the website, in the catalog, or in other informational material based on the indications of the competent authorities of the country where the service is provided.
15.2. In the absence of official classifications recognized by the competent authorities of the countries to which the service refers, the Organizer reserves the right to provide in the catalog, the program, or in other informational material its own description of the accommodation, allowing the Client to assess and accept it.
16. Limitation of liability
16.1. The Organizer is responsible for damages caused to the Client in case of non-fulfillment or improper execution of the services contractually due, whether they are performed personally by the Organizer or provided by third parties, in accordance with the provisions mentioned below.
16.2. The Organizer is exempt from liability when it proves that the non-fulfillment or improper execution of the contract is due to the Client or is caused by an unforeseeable or inevitable third party, or by a case of force majeure or fortuitous event.
16.3. If the non-fulfillment or improper execution of the services forming the subject of the tourist package is not of minor importance under Article 1455 of the Civil Code, the Client may request, in addition to and independently of the contract termination, compensation for the damages related to the time spent on vacation unnecessarily and the irretrievable opportunity lost.
16.4. The damage caused to a person by non-fulfillment or improper execution of the services forming the subject of the tourist package is compensable according to the rules established by international conventions to which Italy or the European Union are parties, which regulate the individual services forming the tourist package, as incorporated into Italian law.
16.5. The Organizer is responsible, within the scope of the responsibility of a diligent merchant, for the careful preparation of the trip, the careful selection and control of service providers, as well as the accuracy of the description of the services as of the printing date of the catalog.
16.6. Minors may participate in a trip only if accompanied by a legally responsible person.
16.7. The Client guarantees and is responsible for ensuring that their health condition, as well as that of the persons they register as participants in the trip, is suitable for the requirements of the trip.
17. Compensation limits
17.1. The compensation for damages other than personal damages due from the Organizer for non-fulfillment or improper execution of the services forming the subject of the tourist package, cannot exceed the limits provided by international conventions regulating the services forming the subject of the tourist package and by Articles 1783 and 1784 of the Civil Code.
17.2. The Organizer is not responsible for:
a) items not usually carried in luggage;
b) valuables and means of payment of any kind;
c) personal documents;
d) superficial damage and damage to the handles and wheels of luggage;
e) damage to luggage exceeding 20 kg in weight.
17.3. The transportation of bicycles for the Clients is allowed only at their own risk – both during the trip and during transfers. Minor damage, especially to the paint, may occur. Therefore, the Organizer is not liable for minor damage during transportation. This limitation also applies to third-party transport and tours.
17.4. Bicycle rental
The Client is required to compensate BTE Travel Srl in case of inadequate treatment and/or vandalism of the rented equipment. The restoration will be charged to the client according to the current repair price list.
In case of theft, the client must report the incident to the competent authorities.
In case of theft of the rented bicycle, the current market value will be charged to the client.
18. Complaints
18.1. The Client must contest any deficiencies in the execution of the contract by promptly filing a complaint, so that the Organizer, their local representative, or the escort can promptly remedy the issue.
18.2. Failure to submit the complaint may be evaluated under Article 1227 of the Civil Code.
19. Insurance
19.1. It is advisable to take out insurance policies against costs resulting from withdrawal or cancellation of the tourist package, as well as from accidents or related to luggage. It is also advisable to take out an assistance contract covering repatriation expenses in case of accidents and illness.
19.2. In the event of insolvency, payments already made for travel services that are later not carried out are guaranteed by the insurance Nobis Compagnia di Assicurazioni, Filo Diretto Protection, policy no. 203941557.
20. Dispute resolution
20.1. Under Article 67, paragraph 2 of the Tourism Code, the Client has the right to resort to voluntary or mutual negotiation procedures or to the conciliation procedure before arbitration or conciliation commissions for the resolution of disputes between businesses and consumers related to the provision of tourist services, established under Article 2, paragraph 4, letter a) of Law No. 580/1993.
20.2. In the conciliation procedure, Clients may use consumer associations. This conciliation procedure is regulated by Articles 140 and 141 of the Consumer Code (Legislative Decree No. 206/2005).
20.3. In accordance with Regulation EU No. 524/2013, the Organizer informs the Client acting as a consumer that a European platform for online dispute resolution (the so-called ODR platform) has been established. The ODR platform is available at http://ec.europa.eu/consumers/odr/. The ODR platform is a point of access for consumers who wish to resolve disputes arising from contracts for the sale of goods or services online through extrajudicial means. The Organizer's email address is info@biketourevolution.com.
20.4. If the dispute is not resolved amicably, it may be brought before the exclusive jurisdiction of the court in whose district the Client resides, if located in Italy, according to Article 66-bis of Legislative Decree No. 206/05; if the Client is not a final consumer, any dispute, even with regard to territorial jurisdiction, will be exclusively under the jurisdiction of the Court of Bolzano.
21. Applicable law and referral
21.1. This contract is governed by Italian law.
21.2. For matters not expressly provided for here, the legal provisions applicable to the relationships and situations provided in this contract, and in any case the provisions of the Civil Code and the Tourism Code, apply.
22. Final provisions
22.1. This contract supersedes and replaces any previous agreement, understanding, negotiation, written or oral, between the parties concerning the subject of this contract.
22.2. The possible invalidity of certain clauses does not affect the validity of the entire contract.
22.3. These general terms and conditions of sale are drafted in both Italian and English. In case of interpretation difficulties, the parties agree that the Italian text will be considered authentic and binding.
23. General terms and conditions for the sale of individual tourist services
23.1. Contracts regarding the offer of only transport, accommodation, or any other separate tourist service, which cannot be classified as travel organization or tourist package contracts, are governed by the following provisions of the CCV: Article 1, n.3 and n.6; Articles 17 to 23; Articles 24 to 31 (limited to those parts of these provisions that do not refer to travel organization contracts), as well as other specific provisions related to the sale of individual services. 23.2. The sale of individual tourist services is also subject to the following clauses of these general conditions: Article 6.1, Article 7, Article 9, Article 10, Article 11, Article 12, Article 13, Article 19.4, Article 20. The application of these clauses does not in any way determine the configuration of the related services as a tourist package.
Mandatory information under Article 17 of Law No. 38/2006:
Italian law punishes prostitution and child pornography crimes, even if committed abroad, with imprisonment.
